Catalogue & Workflows

Nobody needs 209 automations.
You need four.

There are 209 in the catalogue and the number is close to meaningless. What matters is the handful that answer the thing currently wasting your week. Tell us what that is and we will show you those, what each one needs, and where it stops.

4 to 9
typically running in a practice
127
need no clinical record access
Zero
act without a person approving
Start Here

What is wasting your week?

Pick the one that stings most. These are the complaints we hear on nearly every first call.

Prior authorisations eat our week

Chasing renewals, assembling justification, discovering a lapse after the visit.

Claims come back denied or short

Appeals nobody has time to write, and underpayments nobody notices.

Nobody gets back to new enquiries

People call in the evening, hear nothing until Monday, and book elsewhere.

Notes and results pile up

Unsigned notes past the window, results nobody acknowledged, orders that vanished.

Compliance is a fire drill

Screening cycles, credentials, supervision hours, deadlines discovered late.

Scheduling and staffing is a nightmare

Ratios, credentials, overtime discovered at payroll, and no way to see it coming.

Patients drift away mid-course

A cadence breaks, nobody notices, and the episode quietly ends.

We cannot prove what we achieve

Good outcomes with nothing a payer or a board will accept as evidence.

Anatomy of a Run

All of them follow the same shape

It notices something, it does the reading and assembling, then it stops and waits for a person. Here is a prior auth renewal that runs hundreds of times a month in a busy group practice:

1

It notices

Twelve of twenty authorized sessions used. Three days of authorization left. Nobody asked it to look.

nightly
2

It checks it is allowed to

Your patient’s consent covers talking to this payer for payment. If it did not, it would stop here and explain why.

0.1s
3

It does the reading

Pulls the payer’s criteria and matches each one to a dated clinical note or screener score from your own records. 40 minutes of work, done while you were asleep.

4s
4

It STOPS

The justification letter is drafted and waiting. A licensed clinician must sign it, and that is a floor no setting can relax.

waits
5

You read and sign

90 seconds. Every sentence shows which note it came from, so you are verifying rather than trusting.

90s
Step 4 is the one worth noticing: It did the reading and assembling, then handed you the decision. It did not make the clinical judgement, and it is not able to.
Immutable Guardrails

Where they stop: Some things always need a person

Autonomy is earned per task from a verified track record. A few things never earn it, however good the accuracy gets, and no setting in the platform relaxes them.

Permanent Human Requirements
  • Treatment plan content: A licensed clinician must review and sign it.
  • Choosing a billing code: Someone with the appropriate credential signs off.
  • Clearing an exclusion list match: Never decided by software.
  • Safety planning: Not drafted at all. That is done collaboratively with the patient.
Refused Rather Than Flagged
  • A shift below a required staffing ratio is not created.
  • An assignment to an expired credential is blocked.
  • Marketing to a protected SUD treatment record is refused, with no setting to change it.
  • A clinical session outside practitioner licensure does not open.
Complete Inventory

The 209 Automations Directory

Access:

Eligibility

Revenue cycle

Verifies coverage before the visit and re-verifies actives on a schedule.

No record access needed

Prior authorization

Revenue cycle

Tracks remaining authorized units, warns before expiry, drafts the renewal request.

Reads your record

Claim scrubber

Revenue cycle

Pre-submission check for coding, modifier, and POS errors.

No record access needed

Denial triage and appeal

Revenue cycle

Classifies the denial and drafts the appeal with supporting documentation.

No record access needed

AR follow-up

Revenue cycle

Chases aging claims and overdue patient balances in order of value.

No record access needed

Underpayment detection

Revenue cycle

Compares actual payment against contracted rates and flags shortfalls.

No record access needed

Patient payment

Revenue cycle

Collects copays pre-visit, chases balances, sets up payment plans.

No record access needed

Financial clearance

Revenue cycle

Tells the patient what they will owe before they arrive.

No record access needed

Good faith estimate

Revenue cycle

Produces the No Surprises Act estimate for self-pay and uninsured.

No record access needed

Sliding scale

Revenue cycle

Runs and documents the financial assistance determination.

No record access needed

Charge capture

Revenue cycle

Finds documented clinical services that were never billed.

Reads your record

Contract monitor

Revenue cycle

Watches for rate changes, amendments, and renewal dates across payer contracts.

No record access needed

Pharmacy prior authorization

Revenue cycle

Handles prescription-level prior authorization, distinct from service authorization.

No record access needed

Membership and cash-pay program

Revenue cycle

Manages subscription and direct-care programs: enrollment and billing cycles.

No record access needed

Advance beneficiary notice

Revenue cycle

Determines when an ABN is required, produces it, and tracks signature.

No record access needed

Self-directed services

Revenue cycle

Manages participant-directed budgets and spending against the authorized plan.

No record access needed

Service authorization utilization

Revenue cycle

Tracks waiver units authorized against delivered and billed per plan year.

No record access needed

Attendance capture

Revenue cycle

Turns day habilitation and group attendance into billable units automatically.

No record access needed

Coding

Revenue cycle

Assigns CPT, ICD-10, HCPCS codes and flags upcoding and downcoding exposure.

Writes to your record

Claim submission

Revenue cycle

Builds and transmits the 837, tracks 277CA acknowledgments, manages resubmissions.

No record access needed

Payment posting

Revenue cycle

Posts 835 remittances, reconciles against expected rates, applies adjustments.

No record access needed

Secondary and COB billing

Revenue cycle

Determines COB order and generates secondary claims after primary adjudication.

No record access needed

Overpayment and credit balance

Revenue cycle

Identifies credit balances and tracks the 60-day repayment obligation.

No record access needed

Encounter reconciliation

Revenue cycle

Reconciles scheduled against documented against coded against billed.

Reads your record

Cash forecast

Revenue cycle

Projects collections from AR aging and payer-specific payment behavior.

No record access needed

Bad debt and write-off

Revenue cycle

Applies write-off policy, manages collections handoff, and documents decision trail.

No record access needed

No-show recovery

Access

Detects a cancellation and fills the slot from the waitlist immediately.

No record access needed

Waitlist

Access

Manages the patient waitlist with clinical priority and availability rules.

No record access needed

Recurring cadence

Access

Rebooks a lapsed standing appointment before the treatment pattern breaks.

No record access needed

Pre-visit prep

Access

Collects forms, insurance cards, and clinical questionnaires before arrival.

No record access needed

Panel optimization

Access

Routes new patients to clinicians with open capacity and matching specialty.

No record access needed

Referral intake

Access

Parses inbound faxes and referral packets into structured patient records.

No record access needed

Voice intake

Access

Answers calls after hours, screens against practice fit, and books visits.

No record access needed

Reactivation

Access

Finds lapsed patients and invites them back within consented parameters.

No record access needed

Visit routing

Access

Builds daily aide routes against travel time, mileage, and certification limits.

No record access needed

Recertification window

Access

Watches 30-day period boundaries and certification renewal deadlines.

Reads your record

Census management

Access

Tracks bed and slot census against admission, authorization, and discharge flow.

No record access needed

Language access

Access

Detects language need from record and books certified interpreter coverage.

Reads your record

Transport coordination

Access

Arranges non-emergency medical transport and confirms the ride pre-visit.

No record access needed

Infusion and chair scheduling

Access

Schedules chairs against drug prep time, nursing ratio, and authorization.

No record access needed

Procedure scheduling and workup

Access

Manages pre-procedure workup and day-of readiness to prevent cancellations.

Reads your record

Person-centered planning meetings

Access

Convenes the planning team within the required window and tracks decisions.

No record access needed

Waiver waitlist position

Access

Tracks individual position and slot offers across state waiver programs.

No record access needed

Patient conversational support

Access

Conversational assistant inside the Patient Hub for appointments and prep.

Reads your record

Ambient scribe

Clinical

Drafts the clinical SOAP note from the recorded encounter for clinician review.

Writes to your record

Treatment plan and golden thread

Clinical

Writes the plan and verifies every note ties back to a stated goal.

Writes to your record

Medical necessity letter

Clinical

Drafts level-of-care justification citing dates, scores, and payer criteria.

Writes to your record

Chart audit

Clinical

Sweeps for missing signatures, incomplete notes, and documentation gaps.

Writes to your record

Measurement-based care

Clinical

Sends, scores, and trends validated clinical instruments on schedule.

Reads your record

Risk escalation

Clinical

Surfaces deterioration signals to a clinician. Never closes a loop on its own.

Reads your record

Lab follow-up

Clinical

Tracks ordered labs, flags abnormal results and orders that never returned.

Reads your record

Care gap

Clinical

Identifies patients due for labs, screenings, or reviews and triggers outreach.

Reads your record

Medication refill

Clinical

Handles routine refills, checks PDMP requirements, and keeps MAT cadence.

Reads your record

Care coordination

Clinical

Sends update letters and consult notes to the PCP or referring provider.

Writes to your record

Discharge planning

Clinical

Builds aftercare plan and books step-down appointments before discharge.

Writes to your record

OASIS scrubber

Clinical

Validates OASIS assessments for consistency and scoring errors pre-submission.

Writes to your record

Orders and face-to-face

Clinical

Chases physician signature on plan of care and documents encounter.

Reads your record

LUPA watch

Clinical

Monitors visit counts against LUPA thresholds within each payment period.

Reads your record

HCC risk adjustment

Clinical

Surfaces suspected but undocumented chronic conditions before the visit.

Reads your record

Quality measures

Clinical

Tracks HEDIS, MIPS, and star measure closure across the entire panel.

Reads your record

Care management billing

Clinical

Captures CCM, TCM, AWV, BHI, and collaborative care codes that go unbilled.

Reads your record

ASAM level of care

Clinical

Assembles level-of-care justification against multi-dimensional ASAM criteria.

Writes to your record

Visit prep brief

Clinical

Summarizes what changed since last visit: medications, labs, outside events.

Reads your record

Medication reconciliation

Clinical

Reconciles medication lists across sources at every care transition.

Writes to your record

Allergy reconciliation

Clinical

Verifies allergy list and flags contradictions with active prescriptions.

Writes to your record

Order tracking

Clinical

Tracks everything ordered to completion: imaging, consults, DME, therapy.

Reads your record

Critical result notification

Clinical

Detects critical values, alerts the clinician, and records acknowledgment.

Reads your record

Clinician inbox triage

Clinical

Triages results and messages by urgency and drafts routine responses.

Reads your record

Transitions of care

Clinical

Drives post-discharge follow-up within required window and captures TCM.

Reads your record

Safety plan maintenance

Clinical

Maintains collaborative crisis plans and prompts review at scheduled intervals.

Writes to your record

Remote monitoring

Clinical

Ingests device data from CGMs and cuffs, trends it, and captures RPM billing.

Reads your record

Consent management

Compliance

Tracks consents, expiry, permitted recipients, and propagates revocations.

No record access needed

Part 2 governance

Compliance

Enforces segmentation and redisclosure notices on SUD protected records.

Reads your record

State reporting

Compliance

Assembles and files required state health program submissions on schedule.

No record access needed

Credentialing

Compliance

Tracks license renewals, CAQH attestation, and payer revalidation deadlines.

No record access needed

Supervision hours

Compliance

Tracks supervision for associate clinicians and gates scheduling on shortfalls.

No record access needed

Electronic visit verification

Compliance

Captures and reconciles federally mandated EVV for Medicaid visits.

No record access needed

Critical incident reporting

Compliance

Detects reportable events and files inside state window (often 24h).

No record access needed

Exclusion screening

Compliance

Screens staff and vendors against OIG LEIE, SAM.gov, and state lists monthly.

No record access needed

Continuous compliance monitoring

Compliance

Evaluates live workflow against policies and reports drift as it happens.

Reads your record

Documentation timeliness

Compliance

Tracks note signing against state windows and escalates before closure.

Writes to your record

Collaborative practice agreements

Compliance

Maintains CPAs between practitioners and physicians with state-specific terms.

No record access needed

Scope of practice rules

Compliance

Evaluates licensure per state and blocks activity outside statutory scope.

No record access needed

Oversight ratio enforcement

Compliance

Enforces statutory practitioner-to-physician ratio caps and blocks breaches.

No record access needed

Credential-gated scheduling

Workforce

Refuses to schedule a shift that would create a credential or supervision exposure.

No record access needed

Timesheet exceptions

Workforce

Surfaces missed punches and unlogged swaps before payroll runs.

No record access needed

Overtime and burnout watch

Workforce

Flags sustained overtime patterns as a retention signal fortnight out.

No record access needed

Labor cost per outcome

Workforce

Computes true clinician labor hours required to produce a clinical responder.

No record access needed

Caregiver retention

Workforce

Predicts aide attrition from travel, scheduling, and overtime patterns.

No record access needed

Staffing ratio compliance

Workforce

Verifies shift coverage meets the ratio each individual care plan requires.

No record access needed

Capacity broadcast

Network

Publishes open appointment capacity by specialty to referral network.

No record access needed

Network routing

Network

Routes patients to vetted network partners with explicit patient release.

No record access needed

Benchmarks

Network

Positions practice against peer cohort and shows quartile-separating behaviors.

No record access needed

Dropout prediction

Network

Predicts who is about to break weekly cadence before the slot is lost.

No record access needed