Nobody needs 209 automations.
You need four.
There are 209 in the catalogue and the number is close to meaningless. What matters is the handful that answer the thing currently wasting your week. Tell us what that is and we will show you those, what each one needs, and where it stops.
What is wasting your week?
Pick the one that stings most. These are the complaints we hear on nearly every first call.
Prior authorisations eat our week
Chasing renewals, assembling justification, discovering a lapse after the visit.
Claims come back denied or short
Appeals nobody has time to write, and underpayments nobody notices.
Nobody gets back to new enquiries
People call in the evening, hear nothing until Monday, and book elsewhere.
Notes and results pile up
Unsigned notes past the window, results nobody acknowledged, orders that vanished.
Compliance is a fire drill
Screening cycles, credentials, supervision hours, deadlines discovered late.
Scheduling and staffing is a nightmare
Ratios, credentials, overtime discovered at payroll, and no way to see it coming.
Patients drift away mid-course
A cadence breaks, nobody notices, and the episode quietly ends.
We cannot prove what we achieve
Good outcomes with nothing a payer or a board will accept as evidence.
All of them follow the same shape
It notices something, it does the reading and assembling, then it stops and waits for a person. Here is a prior auth renewal that runs hundreds of times a month in a busy group practice:
It notices
Twelve of twenty authorized sessions used. Three days of authorization left. Nobody asked it to look.
It checks it is allowed to
Your patient’s consent covers talking to this payer for payment. If it did not, it would stop here and explain why.
It does the reading
Pulls the payer’s criteria and matches each one to a dated clinical note or screener score from your own records. 40 minutes of work, done while you were asleep.
It STOPS
The justification letter is drafted and waiting. A licensed clinician must sign it, and that is a floor no setting can relax.
You read and sign
90 seconds. Every sentence shows which note it came from, so you are verifying rather than trusting.
Where they stop: Some things always need a person
Autonomy is earned per task from a verified track record. A few things never earn it, however good the accuracy gets, and no setting in the platform relaxes them.
- Treatment plan content: A licensed clinician must review and sign it.
- Choosing a billing code: Someone with the appropriate credential signs off.
- Clearing an exclusion list match: Never decided by software.
- Safety planning: Not drafted at all. That is done collaboratively with the patient.
- A shift below a required staffing ratio is not created.
- An assignment to an expired credential is blocked.
- Marketing to a protected SUD treatment record is refused, with no setting to change it.
- A clinical session outside practitioner licensure does not open.
The 209 Automations Directory
Eligibility
Revenue cycleVerifies coverage before the visit and re-verifies actives on a schedule.
Prior authorization
Revenue cycleTracks remaining authorized units, warns before expiry, drafts the renewal request.
Claim scrubber
Revenue cyclePre-submission check for coding, modifier, and POS errors.
Denial triage and appeal
Revenue cycleClassifies the denial and drafts the appeal with supporting documentation.
AR follow-up
Revenue cycleChases aging claims and overdue patient balances in order of value.
Underpayment detection
Revenue cycleCompares actual payment against contracted rates and flags shortfalls.
Patient payment
Revenue cycleCollects copays pre-visit, chases balances, sets up payment plans.
Financial clearance
Revenue cycleTells the patient what they will owe before they arrive.
Good faith estimate
Revenue cycleProduces the No Surprises Act estimate for self-pay and uninsured.
Sliding scale
Revenue cycleRuns and documents the financial assistance determination.
Charge capture
Revenue cycleFinds documented clinical services that were never billed.
Contract monitor
Revenue cycleWatches for rate changes, amendments, and renewal dates across payer contracts.
Pharmacy prior authorization
Revenue cycleHandles prescription-level prior authorization, distinct from service authorization.
Membership and cash-pay program
Revenue cycleManages subscription and direct-care programs: enrollment and billing cycles.
Advance beneficiary notice
Revenue cycleDetermines when an ABN is required, produces it, and tracks signature.
Self-directed services
Revenue cycleManages participant-directed budgets and spending against the authorized plan.
Service authorization utilization
Revenue cycleTracks waiver units authorized against delivered and billed per plan year.
Attendance capture
Revenue cycleTurns day habilitation and group attendance into billable units automatically.
Coding
Revenue cycleAssigns CPT, ICD-10, HCPCS codes and flags upcoding and downcoding exposure.
Claim submission
Revenue cycleBuilds and transmits the 837, tracks 277CA acknowledgments, manages resubmissions.
Payment posting
Revenue cyclePosts 835 remittances, reconciles against expected rates, applies adjustments.
Secondary and COB billing
Revenue cycleDetermines COB order and generates secondary claims after primary adjudication.
Overpayment and credit balance
Revenue cycleIdentifies credit balances and tracks the 60-day repayment obligation.
Encounter reconciliation
Revenue cycleReconciles scheduled against documented against coded against billed.
Cash forecast
Revenue cycleProjects collections from AR aging and payer-specific payment behavior.
Bad debt and write-off
Revenue cycleApplies write-off policy, manages collections handoff, and documents decision trail.
No-show recovery
AccessDetects a cancellation and fills the slot from the waitlist immediately.
Waitlist
AccessManages the patient waitlist with clinical priority and availability rules.
Recurring cadence
AccessRebooks a lapsed standing appointment before the treatment pattern breaks.
Pre-visit prep
AccessCollects forms, insurance cards, and clinical questionnaires before arrival.
Panel optimization
AccessRoutes new patients to clinicians with open capacity and matching specialty.
Referral intake
AccessParses inbound faxes and referral packets into structured patient records.
Voice intake
AccessAnswers calls after hours, screens against practice fit, and books visits.
Reactivation
AccessFinds lapsed patients and invites them back within consented parameters.
Visit routing
AccessBuilds daily aide routes against travel time, mileage, and certification limits.
Recertification window
AccessWatches 30-day period boundaries and certification renewal deadlines.
Census management
AccessTracks bed and slot census against admission, authorization, and discharge flow.
Language access
AccessDetects language need from record and books certified interpreter coverage.
Transport coordination
AccessArranges non-emergency medical transport and confirms the ride pre-visit.
Infusion and chair scheduling
AccessSchedules chairs against drug prep time, nursing ratio, and authorization.
Procedure scheduling and workup
AccessManages pre-procedure workup and day-of readiness to prevent cancellations.
Person-centered planning meetings
AccessConvenes the planning team within the required window and tracks decisions.
Waiver waitlist position
AccessTracks individual position and slot offers across state waiver programs.
Patient conversational support
AccessConversational assistant inside the Patient Hub for appointments and prep.
Ambient scribe
ClinicalDrafts the clinical SOAP note from the recorded encounter for clinician review.
Treatment plan and golden thread
ClinicalWrites the plan and verifies every note ties back to a stated goal.
Medical necessity letter
ClinicalDrafts level-of-care justification citing dates, scores, and payer criteria.
Chart audit
ClinicalSweeps for missing signatures, incomplete notes, and documentation gaps.
Measurement-based care
ClinicalSends, scores, and trends validated clinical instruments on schedule.
Risk escalation
ClinicalSurfaces deterioration signals to a clinician. Never closes a loop on its own.
Lab follow-up
ClinicalTracks ordered labs, flags abnormal results and orders that never returned.
Care gap
ClinicalIdentifies patients due for labs, screenings, or reviews and triggers outreach.
Medication refill
ClinicalHandles routine refills, checks PDMP requirements, and keeps MAT cadence.
Care coordination
ClinicalSends update letters and consult notes to the PCP or referring provider.
Discharge planning
ClinicalBuilds aftercare plan and books step-down appointments before discharge.
OASIS scrubber
ClinicalValidates OASIS assessments for consistency and scoring errors pre-submission.
Orders and face-to-face
ClinicalChases physician signature on plan of care and documents encounter.
LUPA watch
ClinicalMonitors visit counts against LUPA thresholds within each payment period.
HCC risk adjustment
ClinicalSurfaces suspected but undocumented chronic conditions before the visit.
Quality measures
ClinicalTracks HEDIS, MIPS, and star measure closure across the entire panel.
Care management billing
ClinicalCaptures CCM, TCM, AWV, BHI, and collaborative care codes that go unbilled.
ASAM level of care
ClinicalAssembles level-of-care justification against multi-dimensional ASAM criteria.
Visit prep brief
ClinicalSummarizes what changed since last visit: medications, labs, outside events.
Medication reconciliation
ClinicalReconciles medication lists across sources at every care transition.
Allergy reconciliation
ClinicalVerifies allergy list and flags contradictions with active prescriptions.
Order tracking
ClinicalTracks everything ordered to completion: imaging, consults, DME, therapy.
Critical result notification
ClinicalDetects critical values, alerts the clinician, and records acknowledgment.
Clinician inbox triage
ClinicalTriages results and messages by urgency and drafts routine responses.
Transitions of care
ClinicalDrives post-discharge follow-up within required window and captures TCM.
Safety plan maintenance
ClinicalMaintains collaborative crisis plans and prompts review at scheduled intervals.
Remote monitoring
ClinicalIngests device data from CGMs and cuffs, trends it, and captures RPM billing.
Consent management
ComplianceTracks consents, expiry, permitted recipients, and propagates revocations.
Part 2 governance
ComplianceEnforces segmentation and redisclosure notices on SUD protected records.
State reporting
ComplianceAssembles and files required state health program submissions on schedule.
Credentialing
ComplianceTracks license renewals, CAQH attestation, and payer revalidation deadlines.
Supervision hours
ComplianceTracks supervision for associate clinicians and gates scheduling on shortfalls.
Electronic visit verification
ComplianceCaptures and reconciles federally mandated EVV for Medicaid visits.
Critical incident reporting
ComplianceDetects reportable events and files inside state window (often 24h).
Exclusion screening
ComplianceScreens staff and vendors against OIG LEIE, SAM.gov, and state lists monthly.
Continuous compliance monitoring
ComplianceEvaluates live workflow against policies and reports drift as it happens.
Documentation timeliness
ComplianceTracks note signing against state windows and escalates before closure.
Collaborative practice agreements
ComplianceMaintains CPAs between practitioners and physicians with state-specific terms.
Scope of practice rules
ComplianceEvaluates licensure per state and blocks activity outside statutory scope.
Oversight ratio enforcement
ComplianceEnforces statutory practitioner-to-physician ratio caps and blocks breaches.
Credential-gated scheduling
WorkforceRefuses to schedule a shift that would create a credential or supervision exposure.
Timesheet exceptions
WorkforceSurfaces missed punches and unlogged swaps before payroll runs.
Overtime and burnout watch
WorkforceFlags sustained overtime patterns as a retention signal fortnight out.
Labor cost per outcome
WorkforceComputes true clinician labor hours required to produce a clinical responder.
Caregiver retention
WorkforcePredicts aide attrition from travel, scheduling, and overtime patterns.
Staffing ratio compliance
WorkforceVerifies shift coverage meets the ratio each individual care plan requires.
Capacity broadcast
NetworkPublishes open appointment capacity by specialty to referral network.
Network routing
NetworkRoutes patients to vetted network partners with explicit patient release.
Benchmarks
NetworkPositions practice against peer cohort and shows quartile-separating behaviors.
Dropout prediction
NetworkPredicts who is about to break weekly cadence before the slot is lost.