Cookie Policy
Understanding how we use cookies and similar technologies to enhance your experience, secure our platform, and provide you with transparent control over your data.
Last Updated: November 25, 2025
What This Policy Covers
This Cookie Policy explains how Connexx ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our platform (collectively, the "Service"). This policy should be read in conjunction with our Privacy Policy and Terms of Service.
Your Consent: By using our Service, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through our cookie consent tool or your browser settings. Limiting cookies may impact your experience on our platform.
Understanding Cookies & Similar Technologies
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit our website. They are widely used to make websites work more efficiently, provide a better user experience, and deliver information to website owners about how their service is being used.
Similar Technologies We May Use:
How We Use Cookies
We use cookies for various purposes to ensure our platform functions properly, enhance your experience, and continuously improve our services. Here's a breakdown of the different types of cookies we use:
Essential Cookies (Required)
These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Examples: Authentication, security, session management, load balancing
Performance Cookies (Optional)
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and anonymous.
Examples: Page load times, error tracking, usage analytics, performance metrics
Functional Cookies (Optional)
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Examples: Language preferences, theme settings, chat support, video playback
Targeting/Advertising Cookies (Optional)
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and device.
Examples: Retargeting, ad performance measurement, audience insights
Cookie Duration & Lifespan
Session Cookies
These are temporary cookies that remain on your device until you close your browser. They are used to maintain your session state and are essential for the proper functioning of our Service.
Duration: Until browser is closed
Persistent Cookies
These remain on your device for a set period specified in the cookie. They are activated each time you visit the website that created that particular cookie, helping us remember your preferences and settings.
Duration: 30 days to 1 year (varies by purpose)
Specific Cookies We Use
First-Party Cookies
These cookies are set directly by Connexx and are used exclusively for platform functionality and user experience.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintain user session state across pages | Session | Essential |
| auth_token | User authentication and security | 30 days | Essential |
| user_preferences | Store UI preferences (theme, language) | 1 year | Functional |
| cookie_consent | Record your cookie consent choices | 1 year | Essential |
Third-Party Cookies
We work with trusted third-party service providers who may set cookies to help us deliver and improve our services. These providers have their own privacy policies governing their use of your information.
| Provider | Purpose | Type | Privacy Policy |
|---|---|---|---|
| Google Analytics | Website traffic and usage analytics | Performance | View Policy |
| Intercom | Customer support and live chat | Functional | View Policy |
| Stripe | Secure payment processing | Essential | View Policy |
| Marketing and targeted advertising | Targeting | View Policy |
Important Note: We never share Protected Health Information (PHI) through cookies or with third-party analytics services. All third-party services that may access PHI are HIPAA-compliant and have signed Business Associate Agreements with us.
Your Cookie Choices & Controls
We believe in giving you control over your data. You have several options to manage cookie preferences and control how your information is collected:
Cookie Consent Manager
We provide a cookie consent tool that allows you to customize your cookie preferences. You can access this tool at any time by clicking the "Cookie Settings" link in our website footer.
What You Can Control:
Enable or disable performance, functional, and targeting cookies while keeping essential cookies active for core functionality.
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your ability to use certain features of our Service.
To manage cookies through your browser:
- •Google Chrome: Settings → Privacy and security → Cookies and other site data
- •Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- •Safari: Preferences → Privacy → Cookies and website data
- •Microsoft Edge: Settings → Cookies and site permissions
Third-Party Opt-Outs
For third-party cookies used for advertising and analytics, you can opt-out through industry-standard tools:
Digital Advertising Alliance (DAA)
optout.aboutads.infoNetwork Advertising Initiative (NAI)
optout.networkadvertising.orgGoogle Analytics Opt-Out
Google Analytics Browser Add-onImpact of Disabling Cookies
Please note that if you disable certain cookies, you may not be able to use all features of our platform. Essential cookies cannot be disabled as they are necessary for basic platform functionality and security.
Data Collected Through Cookies
The information we collect through cookies helps us understand how you use our platform and enables us to provide you with a secure, personalized experience. This may include:
PHI Protection
We never store Protected Health Information (PHI) in cookies. Patient data and medical information are handled separately through secure, encrypted channels in compliance with HIPAA regulations.
Additional Information
Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals from web browsers. However, you can control tracking through the cookie management methods described above in the "Your Cookie Choices" section.
International Data Transfers
Some third-party services that set cookies through our website may process your data outside your country of residence. We ensure that appropriate safeguards are in place for such transfers as required by applicable data protection laws, including GDPR, CCPA, and other privacy regulations.
Legal Basis for Cookie Use
•Necessity: Essential cookies are necessary to provide our Service and fulfill our contract with you
•Consent: Non-essential cookies are used based on your explicit consent through our cookie banner and settings
•Legitimate Interest: Some cookies serve our legitimate business interests in improving services and preventing fraud
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our services. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.
Our Commitment to Transparency
At Connexx, we believe in being transparent about how we collect and use data. Cookies play an essential role in providing you with a secure, functional, and personalized experience on our platform. We are committed to giving you control over your data and respecting your privacy choices.
By using our platform, you can trust that your data is handled responsibly, securely, and in full compliance with applicable privacy laws.
Questions About Our Cookie Policy?
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please don't hesitate to contact us:
contact@connexx360.comConnexx Data Protection Officer
Manage Your Cookie Preferences
You can customize your cookie preferences at any time using our Cookie Settings tool. Essential cookies are always on; optional categories like analytics, functional, and marketing can be turned on or off.
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