Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Last Updated: November 25, 2025
Introduction
Connexx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare collaboration platform (the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you consent to the practices described herein.
Information We Collect
Personal Information
We collect information that identifies you as an individual or relates to an identifiable individual:
- Contact Information: Name, email address, phone number
- Professional Information: Licenses, certifications, education, work history
- Financial Information: Billing address, payment card details
- Identification: Government-issued ID, photographs, profile images
Protected Health Information (PHI)
In the course of providing our Service, we may collect PHI as defined by HIPAA:
- •Patient case information shared for collaboration purposes
- •Treatment notes and clinical observations
- •Medical history and examination findings
- •Prescription and medication data
Technical Information
We automatically collect certain information when you use our Service:
Device Information
IP address, browser type, operating system
Usage Data
Pages visited, features used, time spent
Cookies & Tracking
Session tracking, preferences
Log Information
Access times, dates, referring URLs
How We Use Your Information
Service Provision
- • Create and maintain your account
- • Facilitate provider connections
- • Enable collaborative agreements
- • Provide customer support
- • Process payments and subscriptions
Professional Verification
- • Verify licenses and credentials
- • Conduct background checks
- • Maintain quality standards
- • Ensure platform safety
Communication
- • Send service announcements
- • Respond to inquiries
- • Provide technical support
- • Share platform updates
Business Operations
- • Improve and optimize service
- • Develop new features
- • Conduct research and analysis
- • Ensure security and prevent fraud
Legal Compliance
We use your information to comply with applicable laws and regulations, respond to legal requests, and enforce our terms and policies.
How We Share Your Information
Service-Related Sharing
We may share your information with:
- • Other healthcare providers for collaboration purposes
- • Practice administrators for account management
- • Service providers assisting platform operations
- • Professional verification services
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal processes
- • Protect our rights and property
- • Prevent fraud or security issues
- • Protect user safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
Encryption of data in transit and at rest, secure network architecture, regular security testing, multi-factor authentication
Administrative Safeguards
HIPAA-compliant policies, employee training, access controls, regular security audits
Physical Safeguards
Secure data centers, access restrictions, disaster recovery and business continuity plans
Your Rights & Choices
Access & Correction
You may access and update your personal information through your account settings or by contacting us.
Data Portability
You may request a copy of your data in a structured, machine-readable format.
Account Deletion
You may request deletion of your account, subject to legal retention requirements.
Communication Preferences
You may opt-out of promotional communications by following unsubscribe instructions.
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know about and opt-out of the sale of personal information.
Health Information & HIPAA
Business Associate Agreement
Where required by HIPAA, we enter into Business Associate Agreements with covered entities using our Service.
PHI Protection
We implement additional safeguards for Protected Health Information:
- • Minimum Necessary standard implementation
- • Audit controls and activity monitoring
- • Breach notification procedures
- • Privacy impact assessments
Patient Rights
We support healthcare providers in fulfilling patient rights regarding their health information.
Additional Information
Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and maintain business records.
International Data Transfers
If we transfer your information outside your country of residence, we implement appropriate safeguards as required by applicable data protection laws.
Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
Third-Party Services
Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services.
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
contact@connexx360.comData Protection Officer
ACKNOWLEDGEMENT: BY USING THE CONNEXX PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS.